This front office is a major operational and revenue-producing department in the hotel. This department is always involved in good services to the guests. For example, Check-in, Check-out, Registration, Reservation, Pre-arrival, Occupancy, Departure, and many other services.

How to become a Front Desk Officer?

If you want to become a front desk receptionist, there are a few things you should know. First, you should have excellent customer service skills. This means being able to greet customers and clients with a smile, being able to answer their questions properly, and being able to direct them to the appropriate person or department.

You should also have good organizational skills, as you will be responsible for keeping the front desk area tidy and organized.

Finally, you should be proficient with computers and basic office equipment, as you will be responsible for handling phone calls, emails, and other correspondence.

If you have these skills and qualities, then you may be well-suited for a career as a front desk receptionist.

What skills required for Front  Desk Officer?

A receptionist is the first point of contact for many businesses, so it’s important that they have the right skills and qualifications to do the job well.

Most people think that working as a front desk receptionist is an easy job that does not require any special skills. However, this is not the case. There are certain skills and qualities that are essential for anyone who wants to work as a front desk receptionist.

Some of the most important skills and qualities that are required for this job include:

1. Excellent communication skills
2. Great organizational skills
3. The ability to multi-task
4. A friendly and bubbly personality
5. A professional appearance

Grooming is the most important in the hospitality industry. Where ever you will go, for example, in the Travel and Tourism industry, the Aviation industry, or the Cruise and Hotel industry the grooming top priority.

Being a Hotelier, I want to share the importance of grooming standards. So now discuss what the grooming standards follow in tourist Hotels.

1. Hire Style:

If you work in a 5-star hotel, so your hair should be cut trim. This means your hair should be trimmed and your front hair shouldn’t be touched eyebrows and your back hair should not touch your collar. So the main reason for trimming hair is personal hygiene.

Suppose you work in a kitchen, and if your hairs are long, so the chances of hair falling into the food. And after that, these foods will be served to the guest, and if the guests found a single hair in the food, so it’s a major complaint or a food issue. So if you are a hotelier then you must maintain trimmed hair.

2. Nails:

Your nails should be cut and trimmed for the same reason. If your nails are long, then it’s also a sign of a bad personality. So always maintain trim nails.

3. Polished Shoes:

Always maintain clean and well-polished shoes. Suppose if you use dirty shoes, so it’s very bad or it impacts very badly and negatively. And it’s not good for personal hygiene. So always maintain clean and well-polished shoes.

4. Hands should be Washed: 

In the hospitality sector, always wash or sanitize your hands properly with an alcohol-based sanitizer. Because the hospitality industry is a service industry, so we always provide service to the guests. So if you work in the hospitality industry, you have to maintain your clean hand.

5. Use of Light fragrance:

In hospitality industry we are in contact with many kind of people. We must always use light perfume of sweet smell.

Introtuction to Human Resource Management

(HRM) is the management of people to achieve behavior and performance levels that will enhance an organization’s effectiveness. It is a management function that helps managers plan, recruit, select, train, develop, remunerate, and maintain members of an organization.

Hotel HR encourages individuals to set personal goals and rewards, guiding them to shape their behavior in accordance with the objectives of the organization that employs them. HRM was traditionally called Personnel Management, a term that was used in the restricted sense of hiring and managing employees.

The current trends place a greater emphasis on boosting the morale of employees and the ways of retaining employees by using more sophisticated psychological tests in selecting employees, training employees to do more than one job, and encouraging all the members of a workforce to accept responsibility.

Efficient, hard-working, and resourceful personnel are the backbone of any successful business. It is more so in the case of the service industry. Successful hotel operations are sustained by customer-oriented and hard-working employees who have adequate competencies.

The human resource department of a hotel is engaged in anticipation, acquisition, selection, and development of the present and future employee needs of the hotel. It also includes the processes of job evaluation, recruitment, selection, and orientation.

The challenges faced by the human resources department in the hospitality industry are also discussed, as also the ways to boost employee retention and employee motivation.

Human resource management (HRM) is a management function that helps managers Plan, Recruit, Select, Train, Develop, Remunerate, and maintain members of an organization. HRM comprises human resource planning and development.

Human resource planning is a strategy for the acquisition, utilization, improvement, and preservation of the human resource of an organization.

Human resource is the process of helping people to acquire competencies and skills so as to ensure their usefulness to the organization in terms of both present and future organizational conditions.

The human resource department of any organization carries out functions like job analysis, recruitment, selection, orientation, and training.

The department also faces many challenges, which include making employees cope with long working hours, finding qualified staff, etc. The means to retain and motivate employees.

1. Employees Retention:

The following factors are important in order to retain employees:

Employees should know what is expected from them every day at work: Changing expectations keeps people on the edge and create unhealthy stress. They rob the employees of their confidence.

Effective Supervision: 

People leave managers and supervisors more often than they leave companies or jobs. It is not enough that the supervisor is well-liked or is a nice person; he should be able to motivate and encourage his/her team members.

Employee Counseling: 

The managers should have a goal to restore employees to full productivity. The HR department or the head of the department can provide confidential short-term counseling to identify an employee’s problem.

Talent and Skill Utilization: 

A motivated employee wants to contribute to work areas outside of their specific job description. Many employees can contribute far more than they currently do.

Fairness and Equitable Treatment: 

In case one employee is given more raises or higher incentives, other staff members might find it unfair and start looking for other opportunities.

Frequent Opportunities to Learn and Grow: 

A career-oriented, valued employee must experience growth opportunities within the organization.

Employees should feel Rewarded, Recognized, and Appreciated: Frequently saying thank you goes a long way. Monetary rewards, incentives, bonuses, and gifts make the thank you even more appropriate. Salary raises, based on accomplishments and achievements, help motivate and retain staff.

2. Employees  Motivation:

Motivation is one of the most important factors that directly affect human behavior and performance. Motivation may be defined as the driving and guiding force that makes people perform a particular activity to the best of their abilities.

The word motivation is based on the root word motive, which is derived from the Latin word “Movere” meaning to move.

Employees can be motivated by the following methods:

1. Training: 

Training employees may convey to them that the organization takes necessary care of its employees. An employee who has received training has higher chances of promotions and other benefits.

2. Cross Exposur-Training: 

Cross-training is training employees for roles other than their routine jobs. It helps the employees acquire new skills, which may lead to career growth.